Legal
Refunds & cancellations
These terms apply to deposits and fees for financial auditing engagements with White Shoal Audit House. They do not cover product retail or shipping, which we do not offer.
Eligibility
Refunds relate only to fees or deposits paid under a signed engagement letter for audit or related assurance work described on this site.
Timeframe to request
Refund requests should be sent in writing within 14 days of the event giving rise to the request (for example, cancellation by either party or a documented billing error).
Full refunds
A full refund of an unused planning deposit is available if you cancel in writing before we begin planning work and before any site visit is scheduled, provided we have not yet incurred third-party confirmation or travel costs on your behalf.
Partial refunds
If work has started—planning meetings held, checklists issued, or interim procedures begun—we refund the unused portion of fees after deducting time already incurred at the rates in the engagement letter, plus non-recoverable travel booked with your approval.
Non-refundable items
- Fees for fieldwork days already completed
- Approved travel and lodging already incurred for inventory observation
- External confirmation bank charges billed at cost after letters were sent
- Time spent on opening-balance reconstruction already delivered in draft
Refund process
Email hello@cloudnodeconnectivity.digital with your engagement reference, reason for the request, and payment details used. We confirm eligibility within five business days.
Processing time & method
Approved refunds are returned by the original payment method within 21 business days of approval, or by bank transfer to a Japanese account you nominate if the original method is unavailable.
Cancellation & rescheduling
Either party may cancel per the engagement letter. Rescheduling fieldwork with at least ten business days’ notice is usually accommodated without extra fee; shorter notice may incur a rescheduling charge covering committed staff days.
Deposits
The typical 30% planning deposit secures partner and field-team calendar time. It is applied against the final fee when the auditor’s report is issued.
No-shows
If client personnel required for walkthroughs or inventory counts are unavailable without timely notice after travel is booked, related travel costs and the scheduled day rate remain chargeable.
Work already started
Once planning or fieldwork has begun, fees reflect progress to date. We provide a status summary with any partial refund calculation.
Purchased materials
We do not sell merchandise. Specialty stationery or courier costs for confirmation letters, if billed at cost, are non-refundable once ordered.
Contact for refund requests
1561 Cherry Street, 昭子村, 岩手県, Japan · +81-1-296-9824 · hello@cloudnodeconnectivity.digital